Client Services Associate – Assette in Colombo District, Western Province

Assette is currently seeking applicants for the position of Client Services Associate in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Assette operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	Assette
Position:	Client Services Associate
Region:	Colombo District - Western Province, Western Province
Education:	Confidential
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Full-time

Job Description

For 20 years, leading asset management firms in the U.S. and Canada have trusted Assette to increase sales and client reporting efficiency, eliminate manual reporting efforts, reduce data reporting errors, and deliver new ways to engage with clients. Assette software automates client communications from a single, trusted source of data, running on Azure and SOC 2 certified.

The Assette team in Sri Lanka is agile, responsive, and dedicated to client success. Join us if you have a Bachelor’s in IT, 6 months of app support exp, MS Project, MS SQL, Azure knowledge, and ITIL certification.

Experience & Qualification:

• Bachelor’s degree or equivalent in Information Technology.
• At least 6 months of application support experience in managing critical applications.
• Knowledge of various processes and technologies.
• Working knowledge of MS Project, MS SQL, Microsoft Office, and Azure.
• Knowledge of Capital Markets/Asset Management domain.
• ITIL certification will be an added advantage.

Skills:

• Good verbal & written communication skills with teamwork & collaboration.
• Stakeholder management and interpersonal skills.
• Strong analytical & complex problem-solving skills.

Responsibilities:

• Provide high-quality remote support for Assette customers.
• Technical support and troubleshooting for clients.
• Resolve customer-reported issues within SLAs.
• Coordinate with internal and external teams to resolve issues.
• Root Cause Analysis and preventive measures implementation.
• Prepare status reports and provide progress updates.
• Participate in client calls.
• Work with project teams and stakeholders.

Apply now and join the Assette family for an exciting career!

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo District
Google Map	Google Map