Customer Service Specialist (Hindi/ English) – Binance in Colombo, Western Province

Welcome to our job portal, where Binance is offering exciting employment opportunities for the position of Customer Service Specialist (Hindi/ English) in the Western Province area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent Customer Service skills and have relevant Mid-Senior level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Binance, we offer a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Financial Services industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Binance, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Binance. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Binance
Position:	Customer Service Specialist (Hindi/ English)
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Customer Service
Seniority Level:	Mid-Senior level
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Financial Services

Job Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Hindi and English, that’s why we are looking for candidates with proficiency in both languages.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email, call or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

• Degree or Diploma and above.
• Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Google Map	Google Map