Customer Support Executive – Mind Plus in Colombo, Western Province
Mind Plus is currently accepting applications for the position of Customer Support Executive in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Mind Plus operates within the Business Consulting and Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Mind Plus |
| Position: | Customer Support Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Business Consulting and Services |
Job Description
Company Description
Mind Plus is a leading HR solutions and business consultancy partner based in Colombo. We specialize in optimizing workforce and enhancing organizational performance through tailored HR strategies and expert consultancy services. With a focus on innovation and efficiency, we empower businesses to thrive in today’s dynamic market. Join us and let’s collaborate to unlock your company’s full potential.
Role Description
This is a full-time on-site role for a Customer Support Executive located in Colombo. As a Customer Support Executive, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and addressing any issues or concerns. You will also be responsible for providing technical support and online support to customers.
Job Profile
- Engaging with customers in solving their technical & operational support requests
- Handling help desk escalations & coordinating with technical teams
- Following troubleshooting guidelines and reporting related statistics
- Following up on outstanding requests and ensure timely resolution
- Engaging in system & service monitoring activities entrusted to the helpdesk
Skills and Expertise
- Excellent communication, interpersonal, and troubleshooting skills. Possess a passion for Customer Service
- Good analytical and problem-solving skills
- Being an excellent team player with the potential to lead others
- Basic understanding of the software development process will be an added advantage
- Proficient in the use of word processing, spreadsheet & presentation software, internet, email & internet communication channels
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Mind Plus (Pvt) Ltd, 425/3-1/1 Thimbirigasyaya Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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