Customer Support Executive – SPIL Labs in Colombo, Western Province

SPIL Labs is currently seeking applicants for the position of Customer Support Executive in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

SPIL Labs operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	SPIL Labs
Position:	Customer Support Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Mid-Senior level
Salary:	LKR 18.000 - LKR 40.000 per Month
Job Type:	Full-time
Industry:	IT Services and IT Consulting

Job Description

Department: Support

Reports To: Head Of Support

Summary: Responsible for providing functional support to users of our ERP system. Includes analyzing requirements, providing training, and troubleshooting. Requires strong ERP system understanding, customer service passion, and teamwork skills.

Responsibilities:

• Manage ticketing system and communication channels
• Analyze and provide solutions to client requirements
• Train and support ERP users
• Troubleshoot system issues
• Work with engineers to ensure system functionality
• Maintain system documentation
• Respond to support requests efficiently
• Escalate issues and gather feedback
• Stay updated on ERP trends
• Develop training materials and presentations
• Implement training programs and track customer satisfaction

Qualifications:

• Bachelor’s degree in Information Technology or related field
• 1+ years in client handling and technical support
• Strong ERP system and business process knowledge
• Excellent problem-solving and communication skills
• Ability to work independently and in a team
• Passion for client management and adaptable to different time zones

If you’re motivated and customer-oriented with ERP experience, apply now!

Additional Benefits: Industry training, competitive packages, international exposure, and hybrid work environment.

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
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