Customer Technical Support Executive – Dialog Axiata PLC in Colombo District, Western Province
Dialog Axiata PLC is currently accepting applications for the position of Customer Technical Support Executive - H One Customer Excellence - H One (Pvt) Ltd in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology, Analyst, & General Business skills and have a minimum of Executive in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Dialog Axiata PLC operates within the IT Services and IT Consulting, Information Services, Technology, & Information and Media industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Dialog Axiata PLC |
| Position: | Customer Technical Support Executive |
| Region: | Colombo District - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Analyst, General Business, Information Technology |
| Seniority Level: | Executive |
| Salary: | LKR 18.000 - LKR 40.000 per Month |
| Job Type: | Full-time |
| Industry: | Hospitals and Health Care and Wellness and Fitness Services |
Job Description
Be the initial point of contact for all Azure, infra support, and o365 IT-related inquiries and issues from clients.
Updating, and escalating the ticket to the next level via phone adhering to established service level agreements (SLAs) with cx.
Sharing required details to resolve Azure, infra support, and o365 IT-related issues for clients, updating with proper work note in the ticketing system.
Regular follow up with support team and Microsoft team until the high & medium tickets it gets resolved.
Obtain customer feedback and satisfaction metrics to identify areas for improvement and opportunities to enhance the customer experience.
Providing all support interactions and resolutions accurately in the ticketing system.
Setup and configuration of end-user devices, including desktops, laptops.
Guidance and assistance to end-users on IT policies, procedures, and best practices.
Work with other IT teams to identify and implement solutions to recurring issues.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo District |
| Full Address | Dialog Axiata PLC Head Office, 475 Union Pl, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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