Data Services Offshore Support Manager – Gallagher in Western Province

Gallagher is currently accepting applications for the position of Data Services Offshore Support Manager in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Project Management and Strategy/Planning skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Gallagher operates within the IT Services and IT Consulting and Technology & Information and Media industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	Gallagher
Position:	Data Services Offshore Support Manager
Region:	Western Province
Education:	Confidential
Job Function:	Project Management and Strategy/Planning
Seniority Level:	Mid-Senior level
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Full-time
Industry:	Information Services, Insurance, Insurance Agencies and Brokerages

Job Description

The Data Services Support Manager supervises and coordinates the off-shore Data Services Support team in accordance with Team Technology and Data Services standards. The role manages a variety of business data related system support duties including: supporting and maintaining the provision of line of business application data via the team’s data services, support and maintenance of in-house data warehouses, managing the Data Services team’s support ticket queues and automating existing data services to improve their robustness, optimizing delivery time and ease of provision for users.

Technical Knowledge

• Knowledge of IT Service Management/Delivery, with experience in industry leading applications such as Remedy or ServiceNow preferable.
• Demonstrable knowledge of Business Intelligence & Data Warehouse theory (Kimball methodology preferred).
• Knowledge of design and integration principles for complex, heterogeneous databases, data modelling and dimensional databases & data marts design experience.
• Strong experience of the Microsoft BI Stack:
• Microsoft SQL Server 2019 (or greater) Database Engine (inc. SSMS), Integration Services (SSIS), & Reporting Services (SSRS).
• Experience in using other database platforms, including Oracle, MySQL will be useful.
• Experience with agile development tools desirable (eg. Microsoft Azure DevOps, Jira, etc).

Experience

• 3-4 years experience managing a support and/or development team is essential in the same capacity.
• Strong knowledge and experience in ITIL Service Management (ia, Incident, Problem & Request Management) or equivalent.
• Extensive experience with the Microsoft BI tool-stack on Data Warehousing projects.
• Experience of delivering Business Intelligence and Data Warehouse solutions.
• Experience designing and developing enterprise grade software solutions.
• Strong database knowledge/experience, including programming, maintenance, optimization and troubleshooting.
• Experience with agile development methodologies including Kanban and Scrum.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Region	Western Province
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