Executive – IT Service Management – LAUGFS Holdings in Colombo, Western Province

LAUGFS Holdings is currently accepting applications for the position of Executive – IT Service Management in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Information Technology skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

LAUGFS Holdings operates within the Oil and Gas industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	LAUGFS Holdings
Position:	Executive – IT Service Management
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Mid-Senior level
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Full-time
Industry:	Oil and Gas

Job Description

The Role

• Responsible for smooth functioning of IT-related operations in all LAUGFS group of companies.
• Operating a service desk to resolve day-to-day IT-related issues for all end users via the ITSM system while maintaining service levels.
• Handling Security Centre (Virus Guard) for the end-users and server-side to fulfill the security requirements.
• Software and Hardware Troubleshooting
• Maintain Head Office PABX system
• Responsible for the distribution of Daily, Monthly, and Year-End data backup tapes from Head Office to the outside store locations.
• Maintenance of the IT asset inventory. Ensure IT asset inventory tally with the Fixed Assets Register.
• Update newly purchased IT related equipment inventories to IMS and distribute that equipment to the end users/relevant locations.
• SAP related ticket logging to POTENZA
• Maintain Head Office Managed printer Solutions.
• Maintain and Check the functionality of the meeting room.
• Facilitate smooth transition of users through the onboarding process.
• Maintain close cooperation and coordination with relevant IT equipment providers, internet service providers, IT service providers, and IT organizations.

Qualification

• Diploma in Computer Science or relevant
• Vendor Certification in Microsoft/Cisco/Linux or any other related
• ITIL Certification will be an added advantage
• Minimum 3 years of experience in IT service management, IT operations, or related fields
• Excellent team management skills
• Should have excellent negotiation skills to deal with technical and non-technical stakeholders.
• Good communication, presentation, and interpersonal skills with the ability to work long hours

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	LAUGFS Holdings Ltd, 101 Maya Ave, Colombo 00600, Sri Lanka
Google Map	Google Map