Systems Support Engineer – MillenniumIT ESP in Colombo, Western Province

MillenniumIT ESP is thrilled to announce job openings for the position of Engineer - Systems Support in the Western Province area. We are currently offering Contract opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At MillenniumIT ESP, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with MillenniumIT ESP.

Job Information

Company:	MillenniumIT ESP
Position:	Systems Support Engineer
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Entry level
Job Type:	Contract
Industry:	IT Services and IT Consulting

Job Description

• Providing support for Networking Infrastructure (Switching, Routing, Firewalls etc.) related incidents reported or service request fulfillment.
• Ensure resolutions given are acceptable for the customer.
• Carry out the above support tasks within the timelines agreed with the support of correct use of internal systems/tools/resources etc.
• Record & update trouble tickets/service requests with resolution information in a timely, accurate and clear manner.
• Provide root cause analysis on need basis.
• Ensure calls/emails are responded as per SLAs defined.
• Escalate unresolved issues/requests to the appropriate teams, Cisco support, vendor support, etc.
• Adhere to the predefined guidelines of incident management/ticket resolution process.
• Ensure strict adherence to all other internal and customer-governed processes and procedures/best practices for effective service delivery.
• Support any other specially assigned tasks on a need basis.
• Should be able to communicate clearly with employees and identify their requirements clearly.
• Should have basic knowledge of Monitoring tools (Nagios, Netflow, etc).
• Collaborate with other engineers and get the required domain knowledge to support multiple systems.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	MillenniumIT ESP, 450D R. A. De Mel Mawatha, Colombo 00300, Sri Lanka
Google Map	Google Map